| Smart Feature: Chat transcripts |
|
| When
adding or editing a posting on a web page or creating
a page layout, participants or Web Site Administrators
can insert a list of links to transcripts of chat sessions.
A transcript is the text saved from a chat session.
When more chat session transcripts are created, the
transcript list you inserted shows the additional transcript
text automatically. You can select All transcripts
or select individual transcripts. |
 |
|
How do you use this Smart Feature?
You
can choose from multiple styles and formats for
this Smart Feature. You can choose the list style,
bullet, font, background, and more for the transcript
links. You can also choose which chat transcripts
appear.
When you view the page showing the inserted Smart Feature chat transcript links, you can click on a link and go
directly to it. You can then view the transcript of the saved chat.
Where can you use this Smart Feature?
You can use Smart Features on any page in the Web Site, including
the Interest Guide channel page.
- You must have saved transcripts already in Web Site Manager.
- When you are adding a posting, select Chat from
the Layout drop-down list and select a layout showing the chat transcript feature. This inserts a link to selected
transcripts in your page.
- When you are editing a posting, click
 Format
Chat Transcripts to format the list of transcripts.
EXCEPTION: If you are creating your own page layout, the chat Smart Feature is not available.
- Although
you publish
and format
Smart
Features in postings on any page, you update their
content
globally
via the Web Site Manager console.
To add transcripts, return to Web Site Manager
and click the View
active chats option.
From there, save the transcripts of the active
chats.
Note: You can use this Smart Feature only if your System Manager enabled participants to publish and enabled
the use of chat sessions in this Web Site.
|
|
Related topics
|
|
