Q1: Why can't I login? A: Have you typed your username and password correctly, including any capital letters and spaces? Did you successfully register in the first place? Has someone else been using your computer to access his or her account? If so, you'll need to shut down your browser (or log that person out) before you access the site.   Q2: How can I change my password, username, and email address? A: Log in using your current username and password. Click My Profile to access your account information. If you'd like to make changes to your user account, click Edit, change your account information, and click Done. If you decide not to make changes, click Cancel.   Q3: Why does my page take so long to download? A: You probably have one or more large images (20K+) on your page. To reduce the download time for your pages, crop your images and compress them. If your image is still large, use the Title-Only template so that members have the option of bypassing the image it if they're not interested in downloading it. A good rule of thumb is every 1K takes 1 second to download. So a 150K image would take 2.5 minutes to download!       Q4: What kind of images can I upload? A: JPGs and GIFs are the only image file types that the system currently supports. Please do not upload any copyrighted files or images to the community system.   Q5: Why can't I see the Browse button on my publishing pages? A: If you are using Microsoft Internet Explorer or AOL, you may have problems seeing the Browse button on the publishing forms. This is a problem with older versions of Microsoft Internet Explorer and AOL browsers. You must download a patch to fix this problem or upgrade to a newer version browser. Click here for instructions about fixing this problem.   Q6: What kind of files can I upload? A: Currently, the community system supports Quicktime movies, Shockwave Director and Flash files, WAVs, AVIs, Future Splash Player files, VRML world files, and others, assuming that the user has the appropriate plug-in. HTML and text files are also supported.   Q7: How do I import my FrontPage, Composer, or other WYSIWYG-formatted HTML files? A: You can import entire HTML files by adding a freeform publishing page to your Web Site. To do so, click Update Web Site on your Web Site's home page, click Add page, and then click the Freeform Publishing Page radio button.   Q8: How do I retain the formatting of a Word or Excel file? A: First of all, make sure you are using tables within your document to create the spacing instead of using tabs—tabs will not convert. The best way to retain the formatting of a Word or Excel file is to use Internet Assistant for Office 95. For Excel 95, the download can be found at http://officeupdate.microsoft.com/welcome/excel.htm Office 97 includes Internet Assistant. Once you have the Internet Assistant, click File, and select Save as Html.   Q9: Every time I try to upload an image why do I get a message that indicates that the file I specify cannot be found? A: Are you typing the file name directly into the text box? This box is automatically filled out when you click the Browse button and search your hard drive for the file—and as you've found out, typing the information into the box tends to confuse the software. Use the Browse button to search your hard drive for the file. If you can't see the Browse button, your browser probably does not support file upload. If you're using Internet Explorer or an AOL browser, more information on file upload can be found here.   Q10: How can I get email if I have Internet access but no email service? A: Email is not required for registration by users unless you want to be a Web Site Administrator, or as a site member, you want to receive email updates sent to all site participants. If you do not have an email address, you can get a free Internet email account at http://mail.localcommunities.org/ that you can access from any Internet connection.   Q11: I can't find the answer to my question. Where else should I look? A: Check out the Help Index. If you still are unable to find the answer to your question, send email to support@localcommunities.net and include a detailed description of your problem, your username, and your email address. Please also copy and paste the URL from the location you are having difficulties with into your email. (This URL can be found in the location window of your browser.)