Change chat transcript properties

The Web Site Administrator can edit the properties of chat transcripts to change the chat name or description. You may want to do this if the first description didn't match the chat that took place or the chat name didn't accurately describe the chat.

denotes information that you must enter.

  1. From the Web Site Manager, click View chat transcripts in the left column.
  2. Click Edit in the row of the chat transcript you want to edit.
  3. Type a new name for the archived chat in the Name of Archived Chat text box.
  4. Type a new description for the archived chat or add to the existing description in the Description of Archived Chat text box.
  5. Click Done.

Your changes will display in the list of chat transcripts.